Refund and Returns Policy

Merchant of record

Wrexalonppchol.world
Beneluxlaan 505
1183 BP Amstelveen
Netherlands
Email: chat@wrexalonppchol.world

Customer-service hours are published in order acknowledgements and typically cover Central European business days.

Statutory withdrawal window

Consumers in the European Union ordinarily enjoy fourteen calendar days from receiving physical goods to withdraw from a distance contract without giving reasons. The withdrawal period is deemed respected if you send your communication before midnight on that fourteenth day.

Model instructions appear in pre-contract information emails; this section repeats substantive contours for convenience.

Hygiene exceptions

Seals on food supplement containers are considered broken once the consumer opens them for tasting or inspection beyond what is necessary to verify conformity in a shop context. Therefore withdrawal may be excluded or partially limited after opening under Article 16(m) implementations, but conformity defects still invoke statutory remedies independent of hygiene carve-outs.

Non-conforming or damaged goods

If capsules appear discoloured, desiccant packs are punctured, or the lot number mismatches documentation, stop consumption and email photographs. We arrange replacement or refund including reasonable return postage when liability is ours under Book 7 of the Dutch Civil Code.

Adverse reactions should be reported to healthcare professionals first; we forward serious incident data to competent authorities where required by food-law implementing acts.

Returns workflow

1. Message us with order reference, reason, and whether the seal remains intact.
2. Receive a return merchandise authorisation code and, when applicable, a prepaid label.
3. Pack items with sufficient padding; include a copy of the label invoice.
4. Obtain proof of posting; untracked returns may forfeit remedies if the parcel disappears.

Refusal shipments bounce to our warehouse; storage fees may apply if you delay collection instructions.

Refund execution

Approved refunds return to the original payment method unless technically impossible, in which case we propose a bank transfer after identity checks. Timing follows Article 13 of the implementing regulation: within fourteen days of receiving returned goods or evidence you posted them.

Partial refunds occur when bundle pricing depended on keeping the complete set.

Gift purchases

If the invoice shows a purchaser different from the recipient, withdrawal rights belong to the recipient once delivery is accepted on their behalf, unless fraud is suspected.

Chargebacks and payment disputes

We cooperate with card networks. Friendly fraud chargebacks after successful delivery and signature may incur administrative recovery fees and account blacklisting consistent with network rules.

Administrative errors on our side receive priority reversal without escalating to disputes.

Non-consumer buyers

Business-to-business orders follow contractual cancellation clauses negotiated in purchase orders unless mandatory law overrides.

Escalation

If informal resolution fails, consumers may use the European Commission’s ODR platform or competent court identified in the Terms of Service.

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